Terms and Conditions
General Reservation Terms and Conditions
Passenger and Luggage Limits:
Each vehicle has a maximum passenger capacity and luggage limit based on manufacturer specifications and state regulations. These limits must be followed to ensure a safe and comfortable journey.
Rental Period:
A minimum rental period of three (3) hours applies. For any reservations under three hours, the three-hour rate will still be charged.
Toll Taxes:
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- For airport pick-up or drop-off services at Logan Airport, a two-way toll fee applies, in accordance with Airport Authority rules.
- All tolls for non-airport routes are included in the fare. For long-distance services, tolls and parking fees may vary and must be paid in cash to the driver or settled by credit card after the service concludes.
Weather and Security Cancellations:
In severe weather conditions (e.g., snowstorms) or in the event of serious national emergencies, CharterBusRhodeIsland reserves the right to cancel services. In such cases, a full refund will be provided.
Holiday Surcharge:
A $50 surcharge applies on public holidays.
Gratuity:
A 20% gratuity will be automatically added to all services.
Night Charges:
Services scheduled between 8:00 PM and 5:00 AM will incur an additional $50 night charge.
Cancellation and Refund Terms and Conditions
Cancellation Rules:
All cancellations must be submitted via email with complete booking details. Cancellations by phone are not accepted. A minimum notice of one (1) week is required for all cancellations.
Refund Policy:
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- Full Refund (100%): Cancellations made at least 30 days before the scheduled ride qualify for a full refund of your deposit.
- 50% Refund: Cancellations made 20–29 days before the scheduled ride qualify for a 50% refund of your deposit.
- 25% Refund: Cancellations made 12–19 days before the scheduled ride qualify for a 25% refund of your deposit.
- No Refund: Cancellations made less than 12 days before the scheduled ride will not be eligible for a refund.
Wait Time Terms and Conditions
Airport Pick-Ups:
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- Domestic Arrivals: 30-minute grace period.
- International Arrivals: 60-minute grace period.
Non-Airport Pick-Ups:
A 15-minute grace period is allowed before wait time charges begin.
Wait Time Charges:
After the applicable grace period, wait time charges apply at a rate of $150 per hour for vans and buses.
Responsible Usage Policy
Client Responsibility:
The client is responsible for any damage caused to the vehicle by themselves or their party during the rental period. A sanitation fee of $250 will be applied for smoking, vomiting, or excessive trashing of the vehicle. Damage to onboard equipment (e.g., TVs, radios, DVD players) will incur a minimum $400 fee.
Prohibited Activities:
- Smoking, standing through the sunroof, and drug use are strictly prohibited.
- Drug use will result in immediate termination of the service without a refund, and any associated legal fines or fees will be the client’s responsibility.
Drivers reserve the right to terminate service immediately if clients engage in inappropriate behavior, without any refund.
Liability Disclaimer
- CharterBusRhodeIsland is not liable for mechanical breakdowns. In the event of a breakdown, a replacement vehicle or a makeup service will be provided.
- CharterBusRhodeIsland is not responsible for delays caused by unsafe road conditions, winter weather, or for any personal items left behind in the vehicle.
Payment Terms
- Full payment must be made prior to the start of the service.
- Credit card payments are processed 24 hours before the service date.
- Cash payments must be provided to the driver at the beginning of the service.
Overcapacity and Additional Charges
- Overloading vehicles beyond their seating capacity is illegal and strictly prohibited.
- Fuel surcharges and overtime charges may apply for travel exceeding 25 miles from the origin city.
Infant and Child Seats
- Infant and child seats are available only in vans.
By using our services, you acknowledge and agree to these Terms and Conditions. If you have any questions or concerns, please contact us at:
CharterBusRhodeIsland
Email: info@charterbusrhodeisland.com